97pkr Privacy Policy — How We Collect, Use, and Protect Your Data

97pkr is Pakistan's online casino and sports betting platform, offering cricket betting, PSL markets, live dealer casino games, and premium slot titles in Pakistani Rupees. As part of operating this service, 97pkr necessarily collects and processes certain personal data belonging to our members. We take data protection seriously and have designed our internal systems and practices around the principle of collecting only what is genuinely required to operate the platform safely, fairly, and in compliance with our international gaming license obligations.

This Privacy Policy applies to all personal data collected through the 97pkr website, mobile-optimised interface, customer support channels, and any related services. It should be read alongside our Terms & Conditions, which governs your overall relationship with 97pkr.

97pkr collects personal information through several touchpoints during your relationship with the platform. The categories of data we collect are set out below:

97pkr does not require an email address to register an account — your Pakistani mobile number serves as the primary identifier. We also do not collect data unrelated to operating the gaming platform, such as social media activity or browsing history outside of 97pkr.

97pkr processes personal data strictly for purposes connected to operating the platform, ensuring regulatory compliance, and improving member experience. Specific purposes include:

• Account creation and authentication — verifying your identity at registration and at each login via mobile number and OTP.
• Age and identity verification (KYC) — confirming you are 21 years of age or older and that you are the rightful owner of any payment method used.
• Processing transactions — facilitating deposits and withdrawals through JazzCash, EasyPaisa, bank transfers, and other approved channels.
• Fraud prevention and security — detecting suspicious login patterns, duplicate accounts, and potential money-laundering activity in line with our international gaming license obligations.
• Customer support — resolving queries, complaints, and account issues raised through live chat or support channels.
• Responsible gaming monitoring — identifying patterns that may indicate problem gambling so that we can proactively offer self-exclusion or limit-setting tools.
• Platform improvement — analysing aggregated, anonymised usage data to improve game offerings, odds presentation, and payment flow for Pakistani members.
• Legal and regulatory compliance — retaining records as required under our licensing obligations and responding to lawful requests from regulatory authorities.

97pkr does not sell, rent, or trade Member personal data to third parties for marketing purposes. Limited disclosure of personal data occurs only in the following circumstances, and only to the extent necessary:

• Payment processors — JazzCash, EasyPaisa, and partner banks receive transaction-relevant data necessary to process your deposits and withdrawals.
• Identity verification providers — third-party KYC verification services may process CNIC data solely to confirm identity and age.
• Game and software providers — slot and live casino providers may receive anonymised gameplay data (such as bet size and game round outcomes) necessary to operate the game, without your identifying personal details where avoidable.
• Regulatory and law enforcement authorities — where 97pkr is legally compelled to disclose information under the rules of our international gaming license or applicable law.
• Professional advisors — auditors, legal counsel, and compliance consultants engaged by 97pkr, bound by confidentiality obligations.

Any third party receiving Member data from 97pkr is contractually bound to use it only for the specific purpose disclosed and to apply appropriate security safeguards.

97pkr uses cookies and similar technologies to operate the platform reliably and securely. The categories of cookies we use are:

• Essential cookies — required for login session management, security tokens, and basic site functionality. These cannot be disabled without affecting your ability to use 97pkr.
• Preference cookies — remember your display settings, such as preferred odds format or language preference.
• Analytics cookies — help us understand aggregated usage patterns (such as which games are most popular among Pakistani members) to improve the platform. Data collected is anonymised wherever possible.

97pkr does not use cookies for invasive cross-site advertising tracking networks. You may control cookie preferences through your browser settings, though disabling essential cookies will likely prevent you from logging into your account.

97pkr employs industry-standard security measures to protect Member data, including 256-bit SSL encryption for all data in transit, encrypted storage of sensitive identity and financial data, role-based access controls limiting which staff can view sensitive records, and continuous monitoring for unauthorised access attempts.

While 97pkr takes data security seriously and applies reasonable industry-standard safeguards, no system can be guaranteed completely free from risk. We encourage Members to also protect their own account by using a strong, unique password, never sharing login credentials, and reporting any suspicious activity to 97pkr support immediately.

97pkr retains personal data for as long as your account remains active, and for a reasonable period thereafter as required to comply with regulatory record-keeping obligations under our international gaming license, resolve disputes, enforce our Terms & Conditions, and prevent fraud. Transaction records, including deposit and withdrawal history, are typically retained for a minimum period mandated by applicable financial regulation, even after account closure.

Where data is no longer required for these purposes, 97pkr will securely delete or anonymise it in accordance with our internal data retention schedule.

As a 97pkr member, you have the following rights regarding your personal data, subject to applicable legal and regulatory limitations:

• Right to Access — Request a copy of the personal data 97pkr holds about you.
• Right to Correction — Request correction of inaccurate or outdated personal information, such as an updated mobile number.
• Right to Deletion — Request deletion of your personal data, subject to our right to retain certain records for regulatory compliance and fraud prevention purposes.
• Right to Restrict Processing — Request that we limit how your data is used in specific circumstances.
• Right to Withdraw Consent — Where processing is based on consent (such as certain marketing communications), you may withdraw that consent at any time.

To exercise any of these rights, contact 97pkr support at [email protected]. We will respond to verified requests within a reasonable timeframe, typically within fourteen (14) business days. We may need to verify your identity before processing certain requests to protect your account from unauthorised access.

97pkr's services are strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is performed during registration and reinforced through CNIC-based KYC verification prior to the first withdrawal from any account.

If 97pkr becomes aware that an account has been created or is being operated by a person under 21 years of age, that account will be immediately suspended and permanently closed, and any associated personal data handled in accordance with our data retention obligations. Parents or guardians who believe a minor has registered on 97pkr using false age information should contact us immediately at [email protected] so we can investigate and take appropriate action.

As 97pkr operates under an international gaming license and works with global game content providers and infrastructure partners, certain personal data may be processed or stored on servers located outside Pakistan. Where such transfers occur, 97pkr requires that recipients maintain a standard of data protection consistent with the safeguards described in this Privacy Policy, including contractual confidentiality and security obligations.

By using 97pkr, you acknowledge and consent to this cross-border processing of your personal data where necessary for the operation of the platform.

97pkr may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulatory requirements. Where changes are material, we will provide notice via the platform and, where feasible, by SMS notification to your registered mobile number, with a minimum of seven (7) days before the changes take effect.

The "Effective Date" and "Last Updated" notice at the top of this page reflects the most current version of this Privacy Policy. Continued use of 97pkr after an update takes effect constitutes acceptance of the revised Privacy Policy.

If you have questions about this Privacy Policy, wish to exercise any of your privacy rights, or have concerns about how your personal data is handled by 97pkr, please reach out through the following channels:

• Live Chat Support — Available 24/7, Pakistan Standard Time, accessible from your 97pkr account dashboard.
• Email (plain text only — not a clickable link) — [email protected]. We aim to respond to privacy-related enquiries within one (1) business day.

For formal data subject requests, please clearly mark your communication as "Privacy Request" in the subject line to ensure prompt routing to our data protection team.